A Better DME Company
TENSSource represents a new breed of durable medical equipment companies. Over the years, unethical companies have given an industry developed to be a win-win for patients and physicians a bad name. With plans to set new benchmarks for the industry, TENSSource has developed our company, processes, and methodology with a focus on quality patient care, fairness, and integrity. We offer the highest quality products and support to your patients to ensure that they have all that is needed to achieve the best possible treatment outcomes. We work with patients and their insurers to ensure that the patient pays reasonable mid-market prices for the prescribed equipment and work with patients to limit or waive co-pays where possible. Lastly, we have a compliance officer and in-house general legal counsel on staff to make certain that our day to day business practices are in line with legal, ethical, and compliance standards.
Experience the TENSSource Difference!
Better Service. Better Treatment Outcomes.
To offer the highest quality products and customer support to your patients to ensure that they have the products, information and help they need to achieve the treatment outcomes for which you are hoping. TENSSource wants to make a difference – to you and your patients.
Better Treatment Outcomes Though Better Support.
To achieve the TENSSource Vision, TENSSource has developed a process for the handling of class II durable medical equipment prescriptions and ensuring the necessary patient follow-up services to maximize treatment results.
TENSSource has assigned dedicated customer service representatives to each Provider whose job is to work with the Provider and their office staff to ensure that proper prescriptions are issued for the durable medical equipment which is best suited for the patient’s needs in light of the Provider’s diagnosis. These customer service representatives will walk your office through each step of the process and if you need it will arrange training on the fitting, placement and use of devices as well. A staff of patient coordinators then contacts the patients on a three-day, 30 day and 60 day basis for the purpose of following up with the patient. These patient contacts include an effort to ensure the patient has been properly instructed to and knows how to use the equipment prescribed and on the subsequent contacts to assist the physician in monitoring the patient’s progress and to assure the patient’s satisfaction with the treatment modality prescribed.
TENSSource works with the patients and their insurers in an effort to make sure that the patient pays reasonable mid-market prices for the treatment modalities prescribed and works with patients to limit or waive co-payments where possible ensuring that the patient gets quality durable medical equipment at a fair price and that no who patient should have the treatment goes without.
TENSSource has a well-designed compliance program monitored by a full-time compliance officer the purpose of which is to ensure that all aspects of patient treatment and billing are in accordance with federal and state law. TENSSource has employed an in-house general legal counsel to routinely audit its compliance program and ensure its processes and procedures are consistent with HIPAA and other relevant laws.
A focus on patients not profits, on quality and service with the highest integrity: