Better Treatment Outcomes Though Better Support.
To achieve the TENSSource Vision, TENSSource has developed a process for the handling of class II durable medical equipment prescriptions and ensuring the necessary patient follow-up services to maximize treatment results.
TENSSource has assigned dedicated customer service representatives to each Provider whose job is to work with the Provider and their office staff to ensure that proper prescriptions are issued for the durable medical equipment which is best suited for the patient’s needs in light of the Provider’s diagnosis. These customer service representatives will walk your office through each step of the process and if you need it will arrange training on the fitting, placement and use of devices as well. A staff of patient coordinators then contacts the patients on a three-day, 30 day and 60 day basis for the purpose of following up with the patient. These patient contacts include an effort to ensure the patient has been properly instructed to and knows how to use the equipment prescribed and on the subsequent contacts to assist the physician in monitoring the patient’s progress and to assure the patient’s satisfaction with the treatment modality prescribed.
TENSSource works with the patients and their insurers in an effort to make sure that the patient pays reasonable mid-market prices for the treatment modalities prescribed and works with patients to limit or waive co-payments where possible ensuring that the patient gets quality durable medical equipment at a fair price and that no who patient should have the treatment goes without.